Frequently Asked Questions

 

Can you ship gym equipment to all Puerto Rico?

Yes, we ship to all Puerto Rico!

Do you offer financing?

In order to apply for financing you will have to fill out a credit application. If you require a formal quote or estimate from us please speak with your sales associate.

Can I order directly off your website?

All prices for themes, templates and other items, including each seller’s or buyer’s account balance are in USD

How does my product ship?

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How long will my order take to arrive?

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How can I track my shipped order?

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Can AJR Fitness Repair & Maintenance Deliver and Install my products?

AJR Fitness Repair & Maintenance can professionally deliver and install your products into any location of Puerto Rico.

What does curbside freight mean?

Curbside freight is the standard delivery service via freight carriers, that leaves your product on the first dry landing of your home or business (e.g. driveway/front door step, or commercial store front). The trucking company will call you in advance to schedule a time of delivery. Typically, it will be scheduled during business hours Monday-Friday and they will provide you with a 2-5 hour window for delivery. PLEASE INSPECT YOUR DELIVERED ORDER FOR DAMAGES PRIOR TO ACCEPTANCE! If your equipment is damaged, please read the procedure above.

What does inside delivery mean?

Inside delivery is a service provided by AJR Fitness Repair & Maintenance or specialty delivery companies that will bring in your fitness equipment order up to 50 feet inside your home or business. If required, the service will also include disassembly of equipment to move through your location and reassembly of the product in the selected final location. PLEASE INSPECT YOUR DELIVERED ORDER FOR DAMAGES PRIOR TO ACCEPTANCE! If your equipment is damaged, please read the procedure above.

Problems with Delivery?

If the freight company set a delivery appointment and missed it or pulled a “no call no show” on you please call customer service and speak with someone that can help you. If they cannot help you or have not provided you with satisfactory information please contact us via email or telephone at (787) 324-3190 and we will be happy to call on your behalf to address the matter. Sometimes we have more “pull” at the freight company because we ship a lot with them, so they may be more inclined to listen to us and resolve the matter faster.

Can I pick my order up myself?

Sure! As soon as your order is completed, your AJR Fitness Repair & Maintenance representative will contact you to schedule a convenient pick-up time and date. Please notify the representative when placing the order, if you will be picking the order up. All pickups will be from our production facility located at: